Terms of Service

Moon n Bloom provides an online gifting platform through which customers can purchase flowers, cakes, chocolates, candles, personalised gifts, cards, gift bundles and selected experiences. Some products and services are supplied or fulfilled by independent Vendors and delivery partners.

Where a Vendor is the supplier, Moon n Bloom facilitates the transaction and customer experience, including payment collection, order communication and support.

You must have legal capacity to enter into a binding contract. If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian, subject to applicable law.

You are responsible for:

• Providing complete, current and accurate contact, recipient, delivery and payment information
• Checking product details, personalisation, dates, addresses and messages before submitting an order
• Ensuring that the recipient may lawfully receive the products ordered
• Keeping account credentials confidential and notifying us promptly of suspected unauthorised use
• Complying with these Terms and applicable law

You must not impersonate another person, use payment details without permission or place an order for an unlawful, fraudulent, abusive or harmful purpose.

Some features may require an account. We may refuse registration, require verification, suspend access or close an account where reasonably necessary to prevent fraud, protect users, comply with law or enforce these Terms. Marketing communications are managed separately and may be opted out of as described in our Privacy Policy.

We aim to present products and experiences accurately. Images are illustrative, and screen settings may affect colour. Flowers, plants and other natural products vary by season and availability. Minor differences in colour, size, shape or presentation may occur.

Products, prices, delivery areas, time slots and experiences are subject to availability. We may limit quantities, withdraw items or correct obvious errors at any time before accepting an order. Where a component is unavailable, a Vendor may make a reasonable substitution of similar style, quality and value.

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean the order has been accepted. A binding contract is formed when we send an acceptance or fulfilment confirmation, or when the Vendor begins preparation or fulfilment, whichever occurs first.

We may reject or cancel an order before acceptance where a product is unavailable, the price contains an obvious error, payment is not authorised, the order breaches these Terms or applicable law, or we cannot safely or reasonably fulfil it. If we cancel after taking payment, we will refund the affected amount to the original payment method.

You are responsible for checking spelling, dates, names, images and other personalisation details. Once preparation begins, a personalised order may not be changed or cancelled except where required by law or permitted by our Refund & Cancellation Policy.

Gift messages and uploaded material must not be unlawful, threatening, discriminatory, obscene, defamatory, infringing, deceptive or harmful. You confirm that you have the necessary rights and permissions to provide any content submitted for personalisation.

Prices are shown in United Arab Emirates dirhams unless stated otherwise. The total price, including applicable taxes and charges known at checkout, will be displayed before you place the order. Payment is subject to authorisation and fraud screening.

If a price is clearly incorrect, we may cancel the affected item and refund any amount paid rather than fulfil it at the incorrect price, subject to applicable law.

Promotional codes and offers are subject to their stated validity period, eligibility criteria and exclusions. Unless stated otherwise, promotions cannot be combined, exchanged for cash, applied retrospectively or transferred. We may withdraw or correct a promotion where it has been published in error or is being abused.

Moon n Bloom gift cards and store credit may not be resold, used unlawfully or redeemed for cash except where required by law. Lost, stolen or misused codes may not be replaceable unless the loss results from a failure within our control.

We currently deliver within Dubai only. Orders with a delivery address outside Dubai cannot be accepted.

Moon n Bloom is a marketplace. Each Vendor delivers its own products and sets its own delivery fee, free-delivery threshold (if any) and delivery timeframe. The fee and estimated delivery for each Vendor are shown in your basket and at checkout before you place your order. If your order contains products from more than one Vendor, each Vendor charges its own delivery fee and the items may arrive separately.

Delivery dates and time windows are estimates unless expressly confirmed as guaranteed. Seasonal demand, traffic, weather, access restrictions and events outside reasonable control may affect delivery.

You must provide an accurate and accessible delivery address and, where appropriate, a working recipient telephone number. The recipient may be contacted to complete delivery. Where safely and reasonably possible, an order may be left with reception, security, a concierge, a neighbour or in another approved location.

Additional charges may apply for re-delivery or replacement where the recipient is unavailable, access is restricted or the supplied details are inaccurate. Please inspect the order promptly and report issues under our Refund & Cancellation Policy.

Experiences are provided by independent third parties. Additional provider terms may cover eligibility, age, identification, health, safety, clothing, arrival time, weather, cancellation and rescheduling. Those terms will be displayed or linked before purchase.

You and the participant are responsible for reviewing and meeting the provider's requirements. A provider may refuse participation where reasonably necessary for safety, legal compliance or failure to meet stated requirements. Moon n Bloom will provide reasonable assistance with booking issues and will not exclude responsibility that the law places on us.

Order cancellation, change-of-mind exclusions, damaged or incorrect items, failed delivery, experience cancellations and refund timing are governed by our Refund & Cancellation Policy, which forms part of these Terms. Nothing in that policy removes mandatory rights relating to defective, damaged, misdescribed, incorrect or undelivered goods or services.

Calendar, reminder and scheduled-gifting features are convenience tools. You are responsible for confirming reminder dates, recipient information, time zones, product availability and final order details. A reminder is not an order or reservation. A scheduled order is confirmed only after checkout, payment and acceptance.

You must not use the website for an unlawful, fraudulent or abusive purpose; interfere with security, access controls or website operation; introduce malware or automated traffic that places an unreasonable burden on the service; scrape, copy or commercially exploit website content without written permission; attempt to gain unauthorised access to any account, system or data; misuse promotions, refunds, payment disputes or customer-support processes; or infringe intellectual-property, privacy or other rights.

We may restrict or suspend access where reasonably necessary to investigate or stop misuse.

The website and its branding, design, text, images, graphics, software and other content are owned by or licensed to Moon n Bloom and are protected by applicable intellectual-property laws. We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the website for personal, lawful purchasing purposes. You may not reproduce, modify, distribute, sell, licence or commercially exploit protected content without prior written permission.

If you submit a review, photograph, suggestion or other content for public display, you confirm that it is accurate, lawful, based on genuine experience and does not violate another person's rights. You retain ownership of your content but grant Moon n Bloom a worldwide, non-exclusive, royalty-free licence to host, reproduce, format and display it for operating, improving and promoting the service. We may moderate or remove content that violates these Terms, but we are not required to publish any submission.

Our Privacy Policy explains how we collect, use, store and share personal data. By using the website, you acknowledge that policy. You agree that contracts, notices, invoices and confirmations may be provided electronically to the contact details associated with your account or order. You are responsible for keeping those details current.

The website may contain links to payment providers, mapping services, social platforms or other third-party services. Their separate terms and privacy practices apply when you use them. A link does not mean that we control or endorse every aspect of the third-party service.

We aim to keep the website available and secure but do not promise uninterrupted or error-free access. Maintenance, updates, technical failures or events outside reasonable control may interrupt service. We may improve, modify, suspend or discontinue website features. Where a change materially affects an accepted order, we will honour the order, offer a reasonable alternative or provide an appropriate refund.

We provide the website and services with reasonable care and skill and remain responsible for obligations that cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for losses caused by inaccurate information supplied by the customer or recipient, loss caused by misuse of the website or breach of these Terms, a failure or delay caused by circumstances outside our reasonable control, loss that was not reasonably foreseeable when the contract was formed, or business losses arising from consumer use of the website.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, government action, civil disturbance, telecommunications failure, labour disruption, epidemic, natural disaster or similar event. We will take reasonable steps to minimise the impact. If such an event materially prevents fulfilment, we may reschedule, substitute where appropriate, or cancel the affected order and provide the remedy required by law.

You may stop using the website at any time. You may request account closure by contacting us, subject to retention required for orders, disputes, fraud prevention and legal compliance. We may suspend or terminate access where you materially or repeatedly breach these Terms, create legal or security risk, engage in fraud or abuse, or where required by law.

We may update these Terms to reflect legal, operational or service changes. The updated version will be posted with a revised date. Material changes will apply prospectively and will not alter an order already accepted unless required by law or agreed with you. Continued use after updated Terms take effect constitutes acceptance of those Terms.

These Terms and any non-contractual obligations arising from them are governed by the laws of the United Arab Emirates. Please contact us first so that we can try to resolve a complaint promptly. Subject to mandatory consumer-protection rules, the courts of the United Arab Emirates will have jurisdiction over disputes arising from these Terms.

If any provision is found invalid or unenforceable, the remaining provisions remain in effect. A delay in enforcing a right is not a waiver of that right. These Terms, the Privacy Policy and the Refund & Cancellation Policy form the complete agreement relating to your use of the website and orders.